Terms & Conditions
Nothing sneaky, just the best possible customer service! Here are some of the relevant details: Currently we only supply online orders to customers within Ireland (North and South). Anybody from outside Ireland should contact us for a quotation.We endeavor to follow the best possible practice at all times, and use IRISH LAW as our reference.
Most products listed on the website are stock items and we endeavor to dispatch them within one working day of placing an order. If an item is temporally out of stock we will hold an order for a few days for the missing item. If the item is not available within a few days we will contact you to see what action you would like us to take.
PRICES
Prices on this Website INCLUDE Irish VAT (of 21%) and PRF / WEE Charges where appropriate. A VAT Invoice will always be sent with your order. We do our best to ensure prices are accurate, but reserve the right not to supply an item that is wrongly priced (we will contact you with the correct pricing and available options).
PAYMENT
Online payments will be securely processed by REALEX Most major cards are accepted. We also accept Bank Transfers (call for Details) and Bank Drafts.
DELIVERY
We use three different delivery methods:
Post for Small & Light items of low value.
Package: Courier; for items that will fit in an A3 sized Bag – A signature is required on Delivery. We give the Courier your Mobile No. to help with directions.
Larger Items: Courier –. Anything that will not safely go in an A3 Bag is delivered using this service. A signature is required on Delivery. We give the Courier your Mobile No. to help with directions.
All three services are usually “Next working Day” – but this is NOT Guaranteed so please don’t leave ordering to the last minute.
RETURNS
Returns are a pain for customers and suppliers, so we would urge you to talk to us prior to ordering any item if you have any doubts regarding suitability.
If we notice something mis-matched on an order we will normally contact you before dispatch.
Please contact us if you have any questions.
Unwanted or unsuitable products may be cancelled and returned to us within 7 working, starting the day after receipt of goods, inline with the "Distance Selling Directive" as long as the goods are in a resalable condition and the packaging remains in an ‘as new’ state. Goods must be returned at your own expense. Please note that this option is only available for home users, NOT business users.
Products received ‘dead on arrival’ or products that develop faults under normal warranty conditions MUST be submitted to Barker Photographic for processing within 14 days of receipt. When the goods are returned to us including all manuals, accessories and original packaging and the fault has been verified, we’ll replace or repair the product.
Goods faulty within the warranty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers (Epson in Particular) require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact us and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to help.
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please either REFUSE the delivery OR sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a replacement order or issue a full refund to you via your original payment method
PRIVACY
We NEVER share any information you provide with any third party. We do keep your contact details, including e-mail address (unless asked not to).
We use a secure (REALEX) payment solution and never even see your Credit Card details and they are not held by us.
We are registered as: Barker Photographic Ltd and trade under the same name.
Our Company Registration Number is: 381140
Our VAT Registration No is: IE-6401140E
Our WEEE / PFR Registration number is: 966